Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎06-30-2014

MP620 Wireless Scan Problems

Worked flawlessly until this recent problem cropped up. Cannot communicate with the scanner over a wireless connection.

 

-- Problem desktop is running Win 8.1 x64. I can scan and print normally using a USB connection, and can ping the printer on the network. I can also print to the printer over the network.

 

-- Networked printer works fine (print and scan) from a Win 7 x64 laptop.

 

-- No problems printing to a USB thumb drive attached to the printer and using the printer control panel, whether it's connected to the desktop wirelessly or by USB.

 

-- All drivers/utilities are the newest ones on the Canon site.

 

-- The problem began some months ago, and I saw somewhere online that I couldn't scan if some of the ink cartridges were exhausted. For some reason I believed that, although it sounded a little strange. (BTW...is that correct?) I finally ordered some new cartridges from the US; this printer and the required cartridges aren't on the market where I am. So the printer went unused for 2-3 months. The new cartridges didn't solve the problem, and because my machine was also beginning to slow down a bit, I wiped the drive and reinstalled Windows. The box is snappier, but the printer driver/utility reinstall in the new Windows didn't help.

 

-- I have three MP620 icons in the list of devices. One is the USB setup, the second is the wireless setup connected to a Canon port (CNBJNP followed by the printer's MAC address). The third is a Google wireless setup that allows me to print from my Android phone. That is working as well.

 

If I don't have a blind spot, and that's possible because I've pored over all the settings dozens of times by now, I have no idea what to try next. I don't find anything that appears promising in the printer's setup screens either. I thought about trying to compare all the drivers listed in the Win printer test page on the laptop and the desktop, but the OSs are different and I wouldn't know how to figure out if the differences are OS-specific or if something's missing. I guess I'm not even sure that the scanner drivers would be on the printer driver list.

 

Any suggestions about where to look next would be greatly appreciated.

 

 

 

 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement