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New Contributor
Posts: 3
Registered: ‎03-05-2016
Accepted Solution

MG6220 from offline to online

How do I get my MG6220 from offline to online. It is connected to a PC/Windows 10. It was fine a few days ago but now it shows offline & will not print. I'm sure it's a simple solution but I can't figure it out. 

Product Expert
Posts: 1,790
Registered: ‎07-28-2014

Re: MG6220 from offline to online

Hi Dayrel,

 

Are you using your PIXMA MG6220 with a USB cable or are you using your PIXMA MG6220 wirelessly?

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New Contributor
Posts: 3
Registered: ‎03-05-2016

Re: MG6220 from offline to online

Thanks for the reply. When it was printing, It was wireless. But I have tried to connect via USB, same results. It just went offline a couple weeks ago. Before that it was fine. When I try to print the 'Offline' message appears. I would think that Canon should make it much easier to get back on line....like a touch of a key. I hate to have to buy another printer but If I don't get this fixed soon, I'll have to. I've owned 3 previous Canon printers & really never had any problems that I couldn't fix. This seems that it should be an easy fix. 

Product Expert
Posts: 2,753
Registered: ‎10-16-2012

Re: MG6220 from offline to online

Hello.

 

Uninstalling and reinstalling the drivers should resolve this issue. Please perform the following:

 

1. From the Start menu, click Settings, Devices, Printers and Scanners.

2. Towards the bottom of the Printers and Scanners area, turn off Let Windows manage my default printer.

3. Right-click the Start button and choose the Control Panel.

4. Open Programs and Features.

5. Uninstall the MG6220/MP Drivers and the Canon IJ Network Tool.

6. Close all windows that are open.

 

Once this has been done, visit the following link to download and install the MG6200 series MP Driver.

 

MG6200 series Drivers & Downloads

 

This didn't answer your question or issue? Find more help at Contact Us.

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New Contributor
Posts: 3
Registered: ‎03-05-2016

Re: MG6220 from offline to online

The response below was tried and sucessful...Thanks to Canon....finally. 

New Contributor
Posts: 1
Registered: ‎09-06-2016

Re: MG6220 from offline to online

1. That doesn't exist in windows 7 from the start menu

no way to do #2 either
Product Expert
Posts: 2,753
Registered: ‎10-16-2012

Re: MG6220 from offline to online

Hello tedrin. 

 

The instructions were for Windows 10, which is what the original poster had.  Steps 1 and 2 don't apply to Windows 7.

 

Try uninstalling and reinstalling the drivers (Steps 3 and on).  If you experience any difficulties, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

 

 

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New Contributor
Posts: 1
Registered: ‎03-21-2018

Re: MG6220 from offline to online

My MG6220 works fine with my laptop in the morning but at night I have the Offline issue discussed here. What's magical about the morning?
Product Expert
Posts: 1,790
Registered: ‎07-28-2014

Re: MG6220 from offline to online

Hi last3459,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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