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Posts: 1
Registered: ‎09-15-2015

MG6220 cannot connect to internet

My printer works wirelessly from my Win10 PC, but when I try to register it to Google Cloud Print, it says it cannot connect to the internet.  I've heard this is an issue, but I would have thought that at the very least, the printer would connect to the internet.

 

Welcome help and apologize if this is a duplicate.  Couldn't find a matching answer.

 

Thanks.

Product Expert
Posts: 2,993
Registered: ‎10-16-2012

Re: MG6220 cannot connect to internet

Hello.

 

If the unit is able to be used on your local network without any errors, the issue may be related to a firewall or protection setting.

 

To use the Cloud services with the printer on the intranet, please open Port 5222 (both on the PCs and the router/firewall). Please review the documentation for your firewall programs or your router to see how you can open the TCP/UDP port used for Cloud communication.

 

If additional assistance is needed with this issue, find more help at Contact Us.

 

 

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