Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎09-15-2015

MG6220 cannot connect to internet

My printer works wirelessly from my Win10 PC, but when I try to register it to Google Cloud Print, it says it cannot connect to the internet.  I've heard this is an issue, but I would have thought that at the very least, the printer would connect to the internet.


Welcome help and apologize if this is a duplicate.  Couldn't find a matching answer.



Product Expert
Posts: 3,241
Registered: ‎10-16-2012

Re: MG6220 cannot connect to internet



If the unit is able to be used on your local network without any errors, the issue may be related to a firewall or protection setting.


To use the Cloud services with the printer on the intranet, please open Port 5222 (both on the PCs and the router/firewall). Please review the documentation for your firewall programs or your router to see how you can open the TCP/UDP port used for Cloud communication.


If additional assistance is needed with this issue, find more help at Contact Us.



Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement