12-24-2018 10:07 AM
I'm having some troubles finding my new printer on the network. The printer is turned on, the router is on and working.
I connected the printer to my SSID network using my password. I checked my router's admin page and i can see the printer is connected and still the printer can not be found.
Printer: Canon MG5750
Connection is active
IPv4 active with the assigne IP address
Signal Strength 100%
Can't seem to find a solution to make it work, the only way I can print is using Direct Connection but is not my prefered way.
Can you please help me? Thank you
12-24-2018 10:23 AM
Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a printer model not suported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.