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New Contributor
Posts: 1
Registered: ‎08-09-2017

MG5420 Not Connecting

It just stopped being connected to the wifi. I have tried 1000 times to reconnect but it keeps giving error messages that make me want to punch the wall. H E L P M E !!!!

Reputable Contributor
Posts: 593
Registered: ‎11-20-2012

Re: MG5420 Not Connecting

[ Edited ]

Hi blunt007!

Thanks for posting in the Canon Forums!


The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

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Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: MG5420 Not Connecting

Hi blunt007,


When attempting to print in a wireless LAN environment, message Printer not responding may appear. There are several possible causes for this message.


  • The computer and access point (or wireless router) have lost connection. Restart the computer and then attempt to print again.
  • The access point (or wireless router) and wireless printer may not be communicating. Power off and back on the access point and
    to restore communication.
  • The printer driver may not be set to the correct printer port on the computer. Ensure the printer driver is configured to the proper port.
  • The Canon wireless printer will detect nearby access points. If an incorrect access point was inadvertently selected, you will be able to select the correct one. Confirm the network name matches the one selected on the printer and the one on the computer.
    • To confirm the network name matches the one selected on the printer and the one on a Windows computer, click here.
    • To confirm the network name matches the one selected on the printer and the one on a Macintosh computer, click here.

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