Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎08-09-2017

MG5420 Not Connecting

It just stopped being connected to the wifi. I have tried 1000 times to reconnect but it keeps giving error messages that make me want to punch the wall. H E L P M E !!!!

Reputable Contributor
Posts: 593
Registered: ‎11-20-2012

Re: MG5420 Not Connecting

[ Edited ]

Hi blunt007!

Thanks for posting in the Canon Forums!

 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you are in a time crunch, there is an option to email our technical support team. Emails have an 8 hour turnaround time. 

If you live outside the United States, please click here and select your country or region for your support needs.

Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: MG5420 Not Connecting

Hi blunt007,

 

When attempting to print in a wireless LAN environment, message Printer not responding may appear. There are several possible causes for this message.

 

  • The computer and access point (or wireless router) have lost connection. Restart the computer and then attempt to print again.
  • The access point (or wireless router) and wireless printer may not be communicating. Power off and back on the access point and
    printer
    to restore communication.
  • The printer driver may not be set to the correct printer port on the computer. Ensure the printer driver is configured to the proper port.
  • The Canon wireless printer will detect nearby access points. If an incorrect access point was inadvertently selected, you will be able to select the correct one. Confirm the network name matches the one selected on the printer and the one on the computer.
    • To confirm the network name matches the one selected on the printer and the one on a Windows computer, click here.
    • To confirm the network name matches the one selected on the printer and the one on a Macintosh computer, click here.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement