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New Contributor
Posts: 1
Registered: ‎03-09-2018

MG3620 Won't connect to new WIFI network

[ Edited ]

Recently moved and have been unable to get my printer to connect with the new wifi network. When I print the network config page, it shows the old wifi info.


Additional info: running Windows 10 Home edition, under printers it shows Canon MG3600 series set as default, 'error' and Canon MG3600 series Printer WS, 'not connected'. 


Help, please. Thanks in advance.

Valued Contributor
Posts: 475
Registered: ‎11-19-2017

Re: MG3620 Won't connect to new WIFI network

Remove both printers from "Printers and Scanners" (Settings) or "Device and Printers" (Control Panel).


Uninstall the printer software from your machine and restart.


Log into your router and confirm the SSID and password for the 2.4Ghz wireless network you are trying to connect to. 


Now follow the instructions for installing the printer again.  This is not usually required for changing the association for a new wireless network, but since you have added the printer twice unsuccessfully ( 2 instances appear) this will ensure you get it reinstalled and connected.   

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Product Expert
Posts: 1,848
Registered: ‎07-28-2014

Re: MG3620 Won't connect to new WIFI network

Hi BethG58,


To connect your PIXMA MG3620 to your new wireless network, first, reset the network settings.


To reset your PIXMA MG3620, please press and hold the Stop button and release it when Alarm lamp flashes 21 times.


Once reset, please follow the steps in the following PDF to connect your PIXMA MG3620 to your computer:

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