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New Contributor
Posts: 2
Registered: ‎03-20-2018

MG3550 could not be detected on the network

[ Edited ]

Hi,

I'm trying to connect my Canon MG3550 to my WiFi network via USB. I selected my access point in the Detected Access Point List, I entered my WPA2 network key, and I get the dreadful error The printer could not be detected on the network. etc etc

 

This is what I see in Network Information:

 

========================================
Network Information
========================================

----------------------------------------
General Info.
----------------------------------------
(01)Date. . . . . . . . . . . . . . . . . : 2018/Mar/20 23:38:25
(02)Model . . . . . . . . . . . . . . . . : Canon MG3500 series Printer
    (03)Printer . . . . . . . . . . . . . : USB Printer
    (05)Scanner . . . . . . . . . . . . . : N/A


----------------------------------------
Application Info.
----------------------------------------
(11)Port Name . . . . . . . . . . . . . . : USB001
(12)BJNP Port Name. . . . . . . . . . . . : 
(14)Application Name. . . . . . . . . . . : Canon IJ Driver Installer; Set Printer IP Address(Wireless)
(15)Application Version . . . . . . . . . : 2.4.0.70
(16)Printer . . . . . . . . . . . . . . . : USB Printer

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer . . . . . . . . . . . . . . . : Canon MG3500 series Printer
(22)Firmware Version. . . . . . . . . . . : 1.051

    Wireless LAN
        (23)Wireless LAN Enabled. . . . . : YES
        (24)Standard. . . . . . . . . . . : 802.11n
        (25)MAC Address . . . . . . . . . : [Removed to protect personal info]

        (26)Network Type. . . . . . . . . : Infrastructure
        (27)SSID. . . . . . . . . . . . . : [Removed to protect personal info]
        (29)Encryption ON . . . . . . . . : YES
        (30)Encryption Type . . . . . . . : AES
        (31)Authentication. . . . . . . . : WPA2-PSK
        (32)Attached Information. . . . . : [Removed to protect personal info]

        (33)Link Status . . . . . . . . . : Active
        (34)Signal Strength . . . . . . . : 100%
        (35)Link Quality. . . . . . . . . : 100%

      TCP/IP
        (36)Mode. . . . . . . . . . . . . : Auto
        (37)IP Address. . . . . . . . . . : 192.168.1.46
        (38)Subnet Mask . . . . . . . . . : 255.255.255.0
        (39)Default Gateway . . . . . . . : 192.168.1.33

(47)Admin Password ON . . . . . . . . . . : NO
    Printer Access Control
        (48)MAC Address Enable. . . . . . : NO
        (49)IP Address Enable . . . . . . : NO
(50)Device Status . . . . . . . . . . . . : Available
    Printer User Name
        (51)Wireless Name . . . . . . . . : 

----------------------------------------
PC Info.
----------------------------------------
(62)IP Configuration Info.

[Removed to protect personal info]

What to do?

 

Thanks,

Antonio

Product Expert
Posts: 1,790
Registered: ‎07-28-2014

Re: MG3550 could not be detected on the network

Hi Antares88,

 

What operating system are you using, Windows or Mac?

 

What version of Windows (or OS X) is installed on your computer?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎03-20-2018

Re: MG3550 could not be detected on the network

Hi Patrick!

I have Windows 10.

 

Thank you,

Antonio

Product Expert
Posts: 1,790
Registered: ‎07-28-2014

Re: MG3550 could not be detected on the network

Hi Antares88,

 

Uninstalling and reinstalling the network port and printer driver should resolve this issue. To perform the uninstall, please follow these steps:

 

1. Click the Windows Start Menu button in the lower left hand corner and then the Windows System folder.

 

2. Click on Control Panel.

 

3. Under Programs, click on Uninstall a Program.

 

4. Click on the Canon MG3500 MP Driver and then click Uninstall at the top.

 

5. Follow the prompts to uninstall the driver.

 

6. Click on the Canon IJ Network Tool and the click Uninstall at the top.

 

7. Follow the prompts to uninstall the network tool.

 

8. Click on the Canon IJ Network Scan Utility and then click Uninstall at the top.

 

9. Follow the prompts to uninstall the scan utility.

 

10. Restart the computer once complete.

 

When the computer restarts, please follow these steps to download the latest driver:

 

 1.  Please visit:

 

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_ser...)

 

2. Click the Download button next to the MG3500 series MP Drivers Ver. 1.01.

 

3. If you agree, click the "Click to Accept & Download" button.

 

4. Once the download is complete, if the installation does not start automatically, open your Downloads folder.

 

5. Double click [mp68-win-mg3500-1_01-ea32_2.exe]. Files will extract.

 

Follow the prompts to reinstall your PIXMA MG3550 for wireless use and the installation will complete.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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