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New Contributor
Posts: 2
Registered: ‎09-29-2018

MG2920 won't connect to router

I have an MG2920 that doesn't connect to the router. My landlady changed internet providers and I was able to change connections initially. However, I re-ran setup and now the printer no longer connects to the network. It will connect to my hotspot though.

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Product Expert
Posts: 2,644
Registered: ‎07-28-2014

Re: MG2920 won't connect to router

Hi Kgermiquet,

 

Please use the link below to watch videos regarding connecting your PIXMA MG2920 to your wireless network:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Highlighted
New Contributor
Posts: 2
Registered: ‎09-29-2018

Re: MG2920 won't connect to router

Does the MG2920 connect to a 5GHz modem? My landlady has a dual band modem. My computer is connected at 5GHz. I'm not sure how to change it to 2.4GHz.

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Product Expert
Posts: 2,644
Registered: ‎07-28-2014

Re: MG2920 won't connect to router

Hi Kgermiquet,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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