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New Contributor
Posts: 2
Registered: ‎01-08-2018

MG2920 is not connecting to the router

Hi,

 

I have a PIXIMA MG2920 that can no longer connect to the router. Both power and alarm LEDs are flashing for around 21 times. I tried to diagnose the error through the diagnosis utility while connecting the printer through a USB cable but it wasn't detected. Please, advise.

 

Regards,

Drakool

New Contributor
Posts: 2
Registered: ‎01-08-2018

Re: MG2920 is not connecting to the router

I've also disabled DHCP IP V6 support

Product Expert
Posts: 389
Registered: ‎01-20-2016

Re: MG2920 is not connecting to the router

Hi drakool,

 

If the power and alarm lights are alternating 21 times, that indicates an internal error.  Resetting the unit often resolves the issue.

 

  1. If the paper output tray is closed, open it.

  2. Turn the printer off.

  3. When the printer is completely off (no lights, screen is blank) unplug the unit.

  4. Press the power button 4-5 times.

  5. Leave the printer off for at least 5 minutes.

  6. Plug the printer in and turn it on.

If the error persists, your printer may require service. Please contact us with the results if we need to provide you with detailed service options.

 

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

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