HI Diane,
If the IP address field on the printer's display or status page is not populated, I doubt its connected to your wireless network. The fact that it shows offline s further proof of this.
Have you logged into the router to look there. It will show a list of attached devices. Once you know what it's IP address is, see if you can ping it.
The printer will only connect to a 2.4Ghz broadcast, so of your router is dual or tri-band, try giving each network its own SSID name and see if that helps.
I also suggest using the latest drivers for your OS to perform the installation:
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
