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New Contributor
Posts: 1
Registered: ‎06-29-2020

MG 5400 series 'Another computer is using this printer'

Another computer is not using the printer.  This printer is good at causing fusses but removal from the network and reinstalling takes care of any issues.  Not this time.  Printing from a lap top or a desktop show same error on the computer.  Printer LCD displays no error or activity.  Drivers up to date.  Print que shows the one print job, status: Printing.  No other jobs listed and printer isn't printing (obviously).  What else should I be trying?

 

Adam

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Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: MG 5400 series 'Another computer is using this printer'

Hi Adam.

 

Check that the printer is on its home screen; if it is in a menu, it may respond as in-use.  Also, on the computer, close any scanning software that may be open, as that may monopolize the printer.  You may also try powering off the printer and listening for a nearby computer making an error sound.  In the case that another program on the computer is monopolizing the printer, or that the print spooler has become stuck, try restarting both the computer and the printer.

 

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