04-19-2018 10:48 AM
I used to be able to scan and print without any problem before I installed my new router. Now my computer can't find the printer. I uninstalled and reinstalled the printer and even downloaded new drivers but still no luck. I keep getting the error message that it is in an "error state"
04-21-2018 07:33 AM
While your post describes your issue well, it does not give us any technical information to go on.
Is the printer connected to your wireless router?
Do you know its IP address?
Have you run the IJ Network Utility on your HP?
04-22-2018 06:03 PM
The printer is hardwired to the computer. No idea about the IP address. IJ network? Never heard of that. I went back to the original setup and now the printer and scanner is working fine. I removed the Belkin router. I have the linksys and windstream setup working fine now