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New Contributor
Posts: 2
Registered: ‎04-19-2018

Installed a Belkin router now my HP computer won't recognise my Canon Pixma MG 5520 printer.

I used to be able to scan and print without any problem before I installed my new router. Now my computer can't find the printer. I uninstalled and reinstalled the printer and even downloaded new drivers but still no luck. I keep getting the error message that it is in an "error state"

Reputable Contributor
Posts: 969
Registered: ‎11-19-2017

Re: Installed a Belkin router now my HP computer won't recognise my Canon Pixma MG 5520 printer.

Greetings,

While your post describes your issue well, it does not give us any technical information to go on. 

 

Is the printer connected to your wireless router?

 

Do you know its IP address?

 

Have you run the IJ Network Utility on your HP?

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
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New Contributor
Posts: 2
Registered: ‎04-19-2018

Re: Installed a Belkin router now my HP computer won't recognise my Canon Pixma MG 5520 printer.

The printer is hardwired to the computer. No idea about the IP address. IJ network? Never heard of that. I went back to the original setup  and now the printer and scanner is working fine. I removed the Belkin router. I have the linksys and windstream setup working fine now

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