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I have connected my MG5420 printer to the access point (router) but cannot connect the printer.

rasbarr
Apprentice

When using 'add printer' the PC indicates no printer avialable.  How do I connect the printer.  It had been connected to a previous router (different provider) and I had no trouble connecting a year ago (maybe 2?) when I bought the printer.  ANy suggestions?

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

The drivers would have to be installed in order to be able to install the unit on your computer.  Using the standard Windows Add-Printer wizard will not allow you to add the printer to the system.

 

Visit our website at www.usa.canon.com to download the latest drivers.

 

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Problem likely due to COmcast modem having 2 AP addresses and my devices did not match.  Ended up hard-wiring printer to PC

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