12-27-2017 11:29 AM
My Canon MP620 B printer has has lost its WiFi connection with our laptop. We've recently had a Windows upgrade & believe this to be the issue. We've tried all the reboots Etc and getting no where, does anyone have a suggestion ? Our printing message is that it is in error state as well. Thanks. PJ
12-27-2017 09:57 PM
On the PC:
If there are any orphned print jobs stuck in the print queue, please remove or delete them.
Stopping/Restarting the Print Spooler Service will accomplish the same thing.
On the printer:
Now power cycle the printer and reconnect it to your wireless router.
Return to the computer and open Device and Printers. Does the printer now show "Ready"?
01-04-2018 06:54 PM
Hi Rick & sorry for the delay getting back.
I tried all your good suggestions, yet came up short. I ended up calling Canon Support & they sent a link. I believe my issue was that I just upgraded a new version of Word & that became troublesome with my printer. All is a go now, the support staff was nice & patient with me as they walked me through the process. Again thank you for taking the time to give a hand on this Rick ........very good advice !!!!!