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New Contributor
Posts: 3
Registered: ‎03-21-2020
Accepted Solution

Driver Installation - Cannot Detect MF644Cdw

[ Edited ]

My Lenovo Y510P running Windows 10 is not detecting my MF644Cdw when installing drivers.

 

I printed from my iPhone installed the software successfully on a Lenovo Flex 3 - both on the same network.

 

I successfully pinged the printer from my Y510P, and can login to the remote UI from it.

 

From Settings > Printers & Scanners I can see the printer if I try to add it from that menu.  This does not allow me to print from it but does let me download an app that doesn't seem particularly useful.

 

I disabled my firewall trying to detect it automatically and manually entered the IP..

 

I have read a number of other posts on this community in an attempt to use the advice other folks have received and still haven't gotten it done.

 

Thanks in advance for your help!

Esteemed Contributor
Posts: 3,201
Registered: ‎11-19-2017

Re: Driver Installation - Cannot Detect MF644Cdw

[ Edited ]

Greetings,

So you have a MF644Cdw connected to your network and can print from 2 other devices.

 

3rd device can PING and access its webserver, but will not detect for install

 

Is the printer connected wired or wireless?

 

And the laptop is connected how?

 

Which driver are you using for install?

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/color-laser/color-imagecl...

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 3
Registered: ‎03-21-2020

Re: Driver Installation - Cannot Detect MF644Cdw

Thank you for the reply!

Printer and laptop are both connected to the same WiFi network.

I have attempted to use:
- the bundled recommended drivers for 64-bit Wndows
- the standalone printer driver

I downloaded and ran the bundle first, ran the bundle off the CD, then downloaded the standalone driver. None detected the printer with or without entering an IP address.

I also used a Windows utility to clean up old drivers in case my multiple attempts were stepping on one another
Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Driver Installation - Cannot Detect MF644Cdw

Hi WhatWouldJoseDo.

 

Your tests show that the printer is on the network, and is being allowed to communicate with the printer by your router/modem.  Since the printer still isn't being recognized by the computer, try the following:

 

  1. Hold down the Windows key and press the letter R to open the Run command bar.

  2. In Run, type in: services.msc

  3. Hit enter.

  4. In the Services window, find the "Print Spooler" and ensure it is enabled and running.  If it is stopped, ensure the startup type is set to Automatic.

  5. Find the "Windows Image Acquisition (WIA)" service. Ensure it's enabled and running, and that its startup type is also Automatic.

Once this has been completed, close the services menu, and then try reinstalling or adding the printer again. 

 

It's also possible, even with the firewall disabled, that your antivirus may interfere with the printer's communication.  Ensure the antivirus is updated, and try running the installation as an administrator (right-click >> Run as administrator).

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 3
Registered: ‎03-21-2020

Re: Driver Installation - Cannot Detect MF644Cdw

Success!  Both processes were running and set to Auto.  I shut down my anti-virus.  Printer discovered, drivers installed, protection reactivated Smiley Happy

 

Thanks!

New Contributor
Posts: 1
Registered: ‎12-04-2020

Re: Driver Installation - Cannot Detect MF644Cdw

This was useful. After going through the same steps still i was not able to find the device. I turned off my vpn which is connected to my office post that i was able to detect the device. I thought to add this so that others if they face same issue can also look at vpn. 

New Contributor
Posts: 1
Registered: ‎04-04-2021

Re: Driver Installation - Cannot Detect MF644Cdw

[ Edited ]

Hi Darius,

 

I'm having the same issues with my Mac.  The computer can find the printer but, when I print, it never stops "searching" for the printer.  I can print from my phone and mobile devices with no issues.  

 

The only way I can print from my computer is to uninstall the printer and reinstall the drivers.  I can then print from my computer that day.  I've never been able to print on day 2 without having to go through the unistall/reinstall process.  

 

What is the process on a Mac to get the computer to find my printer (also a MF644Cdw) without having to reinstall the drivers every day?

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