03-21-2020 12:11 PM - edited 03-21-2020 04:39 PM
My Lenovo Y510P running Windows 10 is not detecting my MF644Cdw when installing drivers.
I printed from my iPhone installed the software successfully on a Lenovo Flex 3 - both on the same network.
I successfully pinged the printer from my Y510P, and can login to the remote UI from it.
From Settings > Printers & Scanners I can see the printer if I try to add it from that menu. This does not allow me to print from it but does let me download an app that doesn't seem particularly useful.
I disabled my firewall trying to detect it automatically and manually entered the IP..
I have read a number of other posts on this community in an attempt to use the advice other folks have received and still haven't gotten it done.
Thanks in advance for your help!
Solved! Go to Solution.
03-22-2020 09:45 AM - edited 03-22-2020 09:45 AM
So you have a MF644Cdw connected to your network and can print from 2 other devices.
3rd device can PING and access its webserver, but will not detect for install
Is the printer connected wired or wireless?
And the laptop is connected how?
Which driver are you using for install?
03-22-2020 10:15 AM
03-23-2020 02:03 PM
Your tests show that the printer is on the network, and is being allowed to communicate with the printer by your router/modem. Since the printer still isn't being recognized by the computer, try the following:
Once this has been completed, close the services menu, and then try reinstalling or adding the printer again.
It's also possible, even with the firewall disabled, that your antivirus may interfere with the printer's communication. Ensure the antivirus is updated, and try running the installation as an administrator (right-click >> Run as administrator).
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12-04-2020 12:25 PM
This was useful. After going through the same steps still i was not able to find the device. I turned off my vpn which is connected to my office post that i was able to detect the device. I thought to add this so that others if they face same issue can also look at vpn.
04-04-2021 03:11 PM - edited 04-04-2021 03:13 PM
I'm having the same issues with my Mac. The computer can find the printer but, when I print, it never stops "searching" for the printer. I can print from my phone and mobile devices with no issues.
The only way I can print from my computer is to uninstall the printer and reinstall the drivers. I can then print from my computer that day. I've never been able to print on day 2 without having to go through the unistall/reinstall process.
What is the process on a Mac to get the computer to find my printer (also a MF644Cdw) without having to reinstall the drivers every day?