12-08-2018 04:50 PM
But now it’s zero at that same spot - am I understanding that correctly?
01-13-2019 12:20 PM
01-15-2019 04:14 PM
Since this is a urgent matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
06-21-2019 10:16 PM
Good Evening everyone,
I had the same issue of my Canon MG 3620 randomly disconnecting from my wireless connecting and failing to register as online on both my android phone and my windows laptop.
I scrubbed the forum and tried to reconnect to the network and disconnect then reconnect.
After about an hour and 45 minutes of trying these steps over and over again getting more and more frustrated this is what worked for me.
Step 1: Press stop about 2-3 times to make sure the printer doesn't have anything trying to print.
Step 2: Disconnect the printer from the network "Wifi button" until "power button" flashes then press the "Black Button" followed by the "wifi button" again. I held each button for about 2-3 seconds.
Step 3: Unplug and restart the router.
Step 4: Once the router reconnects and your wifi from the router is back on hard restart the printer. Hold the power button for 5-10 seconds. Let the printer turn off completely.
Step 5: Turn the printer back on. One of 2 things happens, it randomly reconnects to your router and you are good to go or you reconnect the router wirelessly to the network.
- To reconnect to the network, Press the WPS button on the router. Go to the printer hold the "wifi button" until the power button flashes. Then press the "color button" followed by the "wifi button" the wifi blue color should flash for about 10 seconds then turn solid. The printer will make a startup sound like it was just turned on and it should be connected.
This is what worked for me. Let me know if this works for you.
Note: I still have no idea why my printer stopped working on the network for seemingly no reason.
I also double checked my network settings to make sure the network i had connected had share and view devices on the network to ON. This might have been part of the problem since I travel alot and disable it sometimes when i am connecting to public networks outside of my home and trusted networks.
09-09-2019 07:20 PM
I just had this same problem when our wireless router went out and we had to reset it. No matter how many times I reset the printer or the software, unplugged printer, shut down computer, etc...I could NOT get the printer to show up on our WiFi network, even when I was able to print out the info page and the printer showed "BJNPSETUP" as the printer SSID.
I finally thought about using my iPhone to see if I could connect via AirPrint, since the MG3620 is AirPrint compatible and has worked fine in the past.
I used the instructions in this video:
Note that one step is to download the app "Canon Selphy" even though this is NOT a Selphy printer. The app gives you prompts to connect the printer through your phone. If your phone and your desktop are on the same WiFi, then hopefully the desktop will then pick up the printer on WiFi as well. Worked for me.
I agree with other posters that this is NOT an issue of proximity to the router. Before we reset the WiFi, it was the same distance away from the router and worked fine. I suspect it has something to do with the printer not being able to change it's SSID for some weird reason.
09-14-2019 12:08 AM
Here we are in 2019, and this printer still sucks. It refuses to create a Wifi connection, and I have spent way too many hours trying to figure it out. Please discontinue this product or provide some instructions that actually work.
09-14-2019 04:09 AM
Kaitlynd833, I have also spent many hours the past couple of days trying to get my Canon printer to connect wirelessly to my new Arris modem/router.
I've had a Canon Pixma 3200 for several years and I've never had any problem with it. I tried every way I could to get this printer to connect to my new modem/router and nothing worked.
I decided if I purchased a new printer that would solve the problem. I purchased a Canon Pixma 3620 and experienced the SAME D*&# PROBLEM! It wouldn't connect wirelessly either.
However, there were instructions for how to connect using a USB. I tried that and it worked. After setting up using a USB cord, you can then use the printer wirelessly.
I think I could have used a USB to connect my old Canon printer and it would have worked (but I didn't see instructions suggesting that). So, I purchased a new printer when it wasn't necessary.
I'm not happy. Setting up a wireless printer should not be this hard.
04-09-2020 11:39 AM
Hello from 2020! I having trouble setting up the wireless connection to my windows laptop. Below are the steps I followed and it worked like a charm.
- Stay safe & wash your hands.
04-24-2020 12:10 PM
Connection is active, correct SSID, 100% signal, IP address 2601:249:8280:2e80:9e32:ceff:fe96:dd21
not printing says has signal and correct wifi connection