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Product Expert
Posts: 2,893
Registered: ‎10-16-2012

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Priyanka,

 

Make sure that your computer is connected to the same SSID as the printer.  If the error persists, try uninstalling and reinstalling the drivers to see if this will allow the unit to communicate again.

 

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎10-23-2018

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

I have an MG3600 series and I am having the same problem. I have followed all the steps with both using the color button and black button to try and setup the wireless. When I do the network test it says Infastructure Enable, Connection Inacvtive, SSID BJNPSETUP, Channel Blank, Encryptyion none, WEP Key Length Inactive, Authentication open. PLease help this is super annoying I have already wasted 2 hours trying to set this up in 10 different ways.

New Contributor
Posts: 1
Registered: ‎10-25-2018

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

I cannot get my new canon mg3620 to connect to my laptop.  I have printed out the network configuration page as was recommended in a previous question and this is what I have.  

Connection - inactive

SSID - BJNPSETUP     (I do not recognize this)

IP address is blank

Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Hi hoodsiecup,

 

The BJNPSETUP SSID indicates that the printer is ready to be connected to a wireless network, but has not done so yet.  The PIXMA MG3620 can be connected to a network a few different ways, so if one method is unsuccessful, another can be used.  I have included instructions for those methods HERE.

 

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Occasional Contributor
Posts: 5
Registered: ‎12-08-2018

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

Discription:

When I just got my printer, it was able to connected to my devices smoothly. But after I moved it to a new spot in the same room, it loses the connection with all my devices. I've attempted countless times try to reconnect it with my tablet, PC, and iPhone but never succeed.

The problem:

The printer can be found by the software "Canon IJ Online Master Setup" by "press and hold signal button, then press black/colour button, then press signal button". It has the serial number and MAC address, but no IP address. If I click next step, it will say "the connection is complete" and the power button and signla button start to blinking at the same time.

I click "nect step" the installation suddenly stopped, the software start to searching for the printer on network. At this point, the alarm lamp lighted up without any blink, the signal button start to blinking twice a time.

 

    Network Configuration Page:

Product Information

    Product name           MG3600 series (my machine is MG3620)

    ROM Version            2.050

    Serial Number          (Classified)

 

Wireless LAN                Enable

    MAC Address           (Classified)

    WPS PIN CODE       (Classified)

 

    Infrastructure             Enable

        Connection            Inactive

        SSID                      (my home WIFI name)

        Channel                 (blank)

        Encryption              none

        WEP Key Length   Inactive

        Authentication        auto

 

        Signal Strength      0% (before was 67% at the same spot)

 

        TCP/IPv4               Enable

        IP Address             (blank)

        Subnet Mask          (blank)

        Default Gateway    (blank)

 

        TCP/IPv6                Enable

        IP Address             (blank)

        Subnet Prefix Length    (blank)

        Default Gateway    (blank)

 

        IPsec                      Inactive

        Security Protocol    (blank)

 

Access Point Mode         Disable

    Connection                 (blank)

    SSID                           (blank)

    Password                    (blank)

    Channel                      (blank)

    Encryption                   (blank)

    Authentication             (blank)

 

    TCP/IPv4                     (blank)

    IP Address                   (blank)

    Subnet Mask               (blank)

    Default Gateway         (blank)

 

    TCP/IPv6                     (blank)

    IP Address             (blank)

    Subnet Prefix Length    (blank)

    Default Gateway    (blank)

 

    IPsec                      Inactive

    Security Protocol    (blank)

 

Honored Contributor
Posts: 5,709
Registered: ‎11-13-2012

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

[ Edited ]

If you go back to the old spot does it work?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎12-08-2018

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

I am positive it is not the main issue in my situation

Honored Contributor
Posts: 5,709
Registered: ‎11-13-2012

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

So you are saying that the signal is now 0% and it doesn’t matter what position? 

 

Sounds like Ike something happened to your WiFi router?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎12-08-2018

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

It had 67% Signal strength on the same spot before

Occasional Contributor
Posts: 5
Registered: ‎12-08-2018

Re: Canon PIXMA MG3620 Won't connect Wirelessly to PC

and all my other devices are connected to this WIFI without issue

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