12-08-2018 04:50 PM
But now it’s zero at that same spot - am I understanding that correctly?
01-13-2019 12:20 PM
01-15-2019 04:14 PM
Since this is a urgent matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
06-21-2019 10:16 PM
Good Evening everyone,
I had the same issue of my Canon MG 3620 randomly disconnecting from my wireless connecting and failing to register as online on both my android phone and my windows laptop.
I scrubbed the forum and tried to reconnect to the network and disconnect then reconnect.
After about an hour and 45 minutes of trying these steps over and over again getting more and more frustrated this is what worked for me.
Step 1: Press stop about 2-3 times to make sure the printer doesn't have anything trying to print.
Step 2: Disconnect the printer from the network "Wifi button" until "power button" flashes then press the "Black Button" followed by the "wifi button" again. I held each button for about 2-3 seconds.
Step 3: Unplug and restart the router.
Step 4: Once the router reconnects and your wifi from the router is back on hard restart the printer. Hold the power button for 5-10 seconds. Let the printer turn off completely.
Step 5: Turn the printer back on. One of 2 things happens, it randomly reconnects to your router and you are good to go or you reconnect the router wirelessly to the network.
- To reconnect to the network, Press the WPS button on the router. Go to the printer hold the "wifi button" until the power button flashes. Then press the "color button" followed by the "wifi button" the wifi blue color should flash for about 10 seconds then turn solid. The printer will make a startup sound like it was just turned on and it should be connected.
This is what worked for me. Let me know if this works for you.
Note: I still have no idea why my printer stopped working on the network for seemingly no reason.
I also double checked my network settings to make sure the network i had connected had share and view devices on the network to ON. This might have been part of the problem since I travel alot and disable it sometimes when i am connecting to public networks outside of my home and trusted networks.