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Occasional Contributor
Posts: 9
Registered: ‎03-29-2014

Re: Canon MX920 Printer not responding

Having dealt with the "printer not responding" issue since March of 2014, we were next beset with error 1403, "The type of print head is incorrect. Install the correct print head" and a nonfunctioning printer. 

 

I've finally done what I should have done a long time ago... I've replaced the printer.  What a relief!  What a joy! 

New Contributor
Posts: 2
Registered: ‎02-02-2018

Re: Canon MX920 Printer not responding

Thank you for your clear instructions. While I don't have exactly the same printer (MX936) I followed your advice and was gratified with the result. Thanks
New Contributor
Posts: 1
Registered: ‎10-16-2018

Re: Canon MX920 Printer not responding

Yours was the best instruction that I followed. Because of the Windows 10 update it threw my printer off and and I had tried a couple other suggestions but yours was the most understandable and complete. The automatic updates by Microsoft seem to screw up a lot of devices and applications that are older.
Thx
New Contributor
Posts: 3
Registered: ‎12-11-2018

Re: Canon MX920 Printer not responding

It appears that my printer port on printer or cable are damaged - I was able to connect via LAN with a standard desktop non bluetooth computer!  Thrilled to get the scanner working properly too!  That was the main thing I wanted to be able to access...many thanks!

 

Pam

New Contributor
Posts: 3
Registered: ‎12-11-2018

Re: Canon MX920 Printer not responding

So my 2nd Win 7 computer has decided it DOES NOT LIKE LAN printing - and freezes the computer.  So I removed the LAN version of the printer.  Cable doesn't seem to want to get printer to respond...no sure what to do.  I guess I have a copier now and no longer a printer/scanner?!

Product Expert
Posts: 781
Registered: ‎11-19-2018

Re: Canon MX920 Printer not responding

Hi spgreenfield,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance. You will have the option to speak to one of our phone or live chat agents.

 

Contact Us.

 

We look forward to hearing from you.
New Contributor
Posts: 3
Registered: ‎12-11-2018

Re: Canon MX920 Printer not responding

Arthur - 

 

Many thanks!  I actually DID reach out and was shocked at the great support I got from George!!!  I'm now tackling my second computer and will be reaching out once again as it's not installing for me...again.  So far so good on my first computer though!  It hasn't frozen my computer yet!!!  Turned out it was my anti-virus mostly mucking up the installation!

 

Pam

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