06-16-2021 03:58 PM
We got a new modem for our internet. I am trying to connect the printer to it. I go through the setup, but when i hit "OK" for my modem it does not give me the screen to enter the passcode. Just out of curiosity I tried the other modems on the list and they all went to the passcode screen. Any suggestions?
06-17-2021 11:39 AM
What OS are you using the printer with PC or MAC?
Are you using the MX920's installation software to configure its wireless connection?
If you are attempting Wi-Fi Protected Set Up, are you sure your new modem/router supports this function?
Re-establishing a Printer Connection After A Network Change: