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New Contributor
Posts: 2
Registered: ‎09-06-2016

Canon MP495 printer

i have a canon mp495 wireless printer we have switched our wireless internet provider and gotten new routers, how do you get the printer to recognize the new router? i have tried many different things and it is not working. neither of us are very techy and need as much help as we can get with this lol

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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: Canon MP495 printer

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

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New Contributor
Posts: 2
Registered: ‎09-06-2016

Re: Canon MP495 printer

windows 7 operating system

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Product Expert
Posts: 2,644
Registered: ‎07-28-2014

Re: Canon MP495 printer

Hi hmynsberge,

 

To resolve the issue that you are experiencing, please follow the steps provided in this PDF:

 

http://downloads.canon.com/wireless/router_network_change_MP495_win.pdf

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