09-06-2016 09:01 PM
i have a canon mp495 wireless printer we have switched our wireless internet provider and gotten new routers, how do you get the printer to recognize the new router? i have tried many different things and it is not working. neither of us are very techy and need as much help as we can get with this lol
09-06-2016 09:11 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
09-09-2016 07:17 AM
To resolve the issue that you are experiencing, please follow the steps provided in this PDF: