02-11-2017 10:37 AM
We have a Canon MG6821 multifunction printer.....
When trying to scan something, the printer is connected wireless, I get this message, "An error occurred while communicating with the scanner."
I have tried to research this, but, the attempts produce the same message.
How do I get this printer to connect to all functions, wirelessly, with our computer?
We use an iMac, 21.5 inch, masOS Sierra........
Thanks in advance....
02-11-2017 11:21 AM
Thank you for reaching out to us!
You'll want to make sure you're using the most up-to-date software from our site. You can find the downloads HERE.
If you get stuck, or need help with setting up the software, our US-based support team can be reached by phone during the week, or anytime by email. The contact information is at the same link above.