Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎02-11-2017

Canon MG6821

We have a Canon MG6821 multifunction printer.....

When trying to scan something, the printer is connected wireless, I get this message, "An error occurred while communicating with the scanner."

I have tried to research this, but, the attempts produce the same message.

How do I get this printer to connect to all functions, wirelessly, with our computer?

We use an iMac, 21.5 inch, masOS Sierra........

 

Thanks in advance....

Highlighted
Moderator
Posts: 1,659
Registered: ‎10-25-2012

Re: Canon MG6821

Hi lvbassist!

 

Thank you for reaching out to us! 

You'll want to make sure you're using the most up-to-date software from our site. You can find the downloads HERE

 

If you get stuck, or need help with setting up the software, our US-based support team can be reached by phone during the week, or anytime by email. The contact information is at the same link above. 

Highlighted
New Contributor
Posts: 2
Registered: ‎02-11-2017

Re: Canon MG6821

Thanks for your reply.

Unfortunately, the same problem exists....

When I have time, I will call support.

 

Thank you.

 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement