08-09-2015 03:56 PM
When you went thru the set up for Wireless connection did it find the printer or did you have to try with USB cable? You might also like to try deleting the wireless connection on the printer and reconnecting! Printers can be so fustrating!!
08-09-2015 05:04 PM
Setup found the printer. Didn't use a cable or setup with one.
I reset all settings on the printer.
Windows sees it
The Canon IJ Network Tool sees it
I can't print to it.
I've started and email exchange with Canon support.
If they find the answer I'll post it.
08-09-2015 07:03 PM
I was having a similar problem to many of you.
Under Windows 7, no issues with printing or scanning. Just upgraded to Windows 10 and whilst I was able to scan (MG7550) was unable to print but could see printer.
Found that the issue wasn't with the printer software or drivers, but with my firewall.
In my case it's Bitdefender. The solution was/is
Go to Firewall
Go to Adapters - make sure adapter has the Network type set to Trusted, Stealth mode set to Off, Generic set to On
Can't talk about other AV products, but perhaps have a look at what's happening with the firewall side.
Anyways, hope this helps some of you.