08-08-2015 01:49 AM
The printer can find my wireless connection but my computer can't find the printer. I have tried both the Wireless process and the USB process with no luck. When I have printed out my Network configuration page and went thru the USB process and it still wouldn't find the printer on my network and I was given the manual connection I noted that the IP address was 192.168.1.66 but the IP address on my wireless router is 192.168.1.254? Is this causing a problem. I have been printing fine for the last 4 years since I bought the printer and it just so happens I had to buy a new modem and I'm wondering if it is something to do with the new set-up. Would love some help as I am screaming!!
08-08-2015 10:29 AM
I have this same problem that started after my Windows 10 upgrade.
I did a clean install of the OS and downloaded the latest drivers.
During setup, the printer is recognized but no print jobs will go to it.
When I type the IP address in my web browser I see the printer.
08-08-2015 06:18 PM
I can't see the printer if I type the IP address in browser and I haven't updated to Windows 10. The only change that has happened since I last printed was I had to make some changes on my router (changed channel). Is the IP address you typed in your browser the same IP as your modem?
08-08-2015 09:34 PM
I don't think it has anything to do with the IP address of your router but I may be wrong.
The IP address can found on the printer screen when you go into settings then device settings then scroll down a little.
I do know there is nothing wrong with the printer itself as it works fine with a USB connection.
08-08-2015 10:23 PM
Yes, I'm the same I can print from USB but can't from Wi-Fi, but what's bugging me is what changes have been made that prevents the Wi-Fi connection. Printer is finding my Wi-Fi, I have an Airport Express and it's finding my Wi-Fi will perhaps ring a Canon helpdesk here in NZ to see if I can find the problem!!
08-09-2015 12:12 AM
Finally fixed it!!!
I uninstalled the Printer driver and then downloaded the driver from the Canon web site and everything is back in working order....yeah (a wasted two days!!)
Thanks for your comments
08-09-2015 05:35 AM
I've reloaded the drivers.
The Canon IJ Network Tool sees the printer but when I try to print a test page or check the status of the printer it comes up "printer not responding"
If anybody has suggestions I'd love to hear them ...
08-09-2015 05:53 AM
I would try deleting your printer Lan connections and then resetting them - perhaps the setting you have for your printer is not correct now??
08-09-2015 06:39 AM
Actually, I just hit "reset all" on the printer and when through the steps for the network to see the printer again.
The printer is seen by the network
Windows sees it as my default printer
When I try to print a test page or check the printer's status I get the same "printer not responding message".
Looks like I may just have to use a printer cable....
08-09-2015 07:11 AM
When you said you reloaded the printer drivers, did you uninstall thru Control Panel>Uninstall programs first. That was one of the comments found on the net, to just reinstall could corrupt the driver, so I uninstalled the driver, restarted the computer and then installed the download of the printer drivers??