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New Contributor
Posts: 1
Registered: ‎09-06-2016

Canon MG5500 states offline - iMac

I am using an iMac and this printer has been working fine until this morning.  It now states it is offline and I have tried: Unplugging and re-plugging the printer, the computer, and the router.  I have also tried resetting the printer settings in System Preferences, and now when I try to add a new printer, it just comes up with a blank window, finding nothing.  I have been using this printer via wi-fi.

Product Expert
Posts: 3,127
Registered: ‎10-16-2012

Re: Canon MG5500 states offline - iMac



If the unit cannot be detected after the steps you performed, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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