06-02-2016 04:27 PM
The problem most printers are having is that every time you turn off your computer, the internet system (your friendly router) assigns it a different IP address. The same goes with your printer. If the printer is off, the next time it's turned on, there is a different IP address assigned to it. Your computer now cannot find your printer anymore because it relies on knowing the IP address of the printer, which is now changed.
The surest method to have reliable connection to the printer is to permanently assign it a fixed IP address which belongs to your network so that your computer will always be able to find it. Once you set up, you will never have to mess with setting the printer anymore (until you change the router with a different IP). Here is the procedure, for the PC - sorry I don't know Mac:
1. First you need to connect the printer to the router via an ethernet cable. Don't worry, after everything is done, you will be able to print wirelessly from your laptop or computer.
2. Find out what your router IP address is on your computer. See the # 1 in the procedure below. you will find the number to be something like this: 192.168.1.xxx. The first 3 sets of number for your network will not change. The xxx is the one assigned to your computer . It ranges from 001 to 255. This number will change everytime your computer is powered off. The printer IP will be similar to this number except for the last 3 (xxx). You may want to give your printer a large number like .200 to avoid conflict with existing devices (most household has less than 10 so 200 is safe). A number for your printer, in this example would be 192.168.1.200
3. Assign the fixed IP address obtained from # 2 to your printer:
4. Set up the printer on your computer. Every computer needs to be configured once. If you already have the printer installed with USB, configure the printer for Ethernet as follows - or install a new driver then do below:
I found this instruction on the internet and cut and paste it here in. You can find the link here:
How do I set up a fixed/static IP address for the printer when using Ethernet connection?
These directions obtained from Don (who was extremely helpful and friendly) at Canon Tech support:
03-22-2017 09:20 AM
Use above guideline to overcome your issue. If these are not useful to you then go to Canon PIXMA MG5420 Manual for more useful ideas.
03-25-2017 06:26 PM
Am I missing something? The MG5420 does not seem to have an ethernet connector. I double checked this on the network install guide which shows connection via USB or wireless. It still uses IP addressing though as I can see the IP address is assigned. I have the same issue with the printer sayings it's offline to the computer but seeing it on the router when I go into my netgear router. I have Windows 10 and tried reinstalling, adding the newest driver and I connecting it via USB to the router and this worked great for a while but again I seem to be having the same issue. I should still be able to set up the static IP address I would think because the router should see it and my PC see it from the router. Thanks for taking the time to add this very details post!