02-12-2017 12:22 PM
Hi, I am hoping I can find some help setting up my printer on my wireless network for the first time.
I am trying to set it up wirelessly and have a router in the same room, but my laptop is unable to find the printer on the device list,despite several attempts. It did not come with a cord, so I cannot just connect via USB. Any insight would be much appreciated.
02-12-2017 12:36 PM
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and what specific printer model you have (MG2924. MG2920, MG2922). That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
02-12-2017 01:21 PM
Thank you for getting back to us! We suggest trying to follow the steps for a cableless setup with Windows HERE . If you try this and are still having trouble please contact our Technical Support Team by phone or email at the following link: http://Canon.us/ContactCF
We hope this information was helpful!