05-25-2017 09:26 AM
I'm trying to solve a printer problem for my neighbour. His Canon MX495 had problems printing. When printing a nine page document only two pages came out with the second page empty and the first page half printed.
After making sure the settings were correct and printing a webpage resulted in the same problem, I un-installed the printer. When I try to reinstall the drivers (downloaded the newest) the printer cannot be found.
I've also tried to install the printer on my own laptop and it also does not find the printer on the netwerk. Both systems run Windows 10 (64 bit).
I've done a reset of the network settings through the menu and reconnected it to the router with WPS.
I've checked the settings of the printer. The wireless LAN is enabled, Connection is Active. The printer has a good connection to the network and internet which was confirmed by the ability to do a firmware update.
The ip adres of the printer which is mentioned on the printed network configuration page can be pinged (though it has moments when the reply time is > 500ms with the incidental request time out).
Based on a suggestion for a different printer I've also tried disabeling both IPv6 and Wireless LAN DRX but this did not help.
I've also done the hardware reset (Turn printer off. Press and hold STOP button two seconds before pressing and holding the ON button. Release the STOP button and while still holding the ON button press the STOP button 5 times).
Below is the information the printer spits out when printing the LAN details.
Network Configuration Page
Wireless LAN Enable
MAC Address 60:12:8B:6F:52:B0
Communication Mode Infrastructure
WEP Key Length Inactive
Signal Strength 72%
TCP/IP Version IPv4 & IPv6
IPv4 IP Address 192.168.2.8
IPv4 Default Gateway 192.168.2.254
Subnet Mask 255.255.255.0
IPv6 IP Address FE80:0000:0000:0000:6212:8BFF:FE6F:52B0
IPv6 Default Gateway
Subnet Prefix Length 64
Wireless LAN DRX Enable
Printer Name 6F52B0000000
WSD Timeout 1min
LPR Protocol Enable
Bonjour Service Name Canon MX490 series
DNS Server Auto
Primary Server 192.168.2.254
Proxy Server Disabled
Does anyone have an idea what can still be tried to get the printer recognised?
05-25-2017 09:47 AM
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
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