01-26-2013 09:56 AM - edited 01-26-2013 10:00 AM
I am not able to connect my MX860 to my computer, wirelessly. It was just fine until a tech from Century Link came to fix a TV and internet problem. As soon as he left, the printer will not connect. I have tried to do it, but I can't seem to understand what all of the directions are telling me to do. I can not find the original disc and it appears that I might need to go that route. If anyone can help me, I would really appreciate it! By the way, I have all Apple products.
01-27-2013 11:33 AM
You need to go to this page:
and you need to follow the process there.
Just download and install those utilities there. Start with the canon IJ network utility and then try your setup again.
Let me know if that works.
01-16-2015 03:15 PM
I am just now having the same problem. I am moving my printer from my old iMac to my new iMac, and cannot get the printer to work wirelessly. I have downloaded all the drivers, more than once and have tried everything I can think of.
Where do I go for help, other than buy another printer.
Thanks for any help anyone can give me.
01-16-2015 03:22 PM
To ensure the most accurate information is provided, we will need to know the specific version of Mac you are running (ex. 10.7, 10.8, 10.9 etc.)
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
02-09-2015 12:38 PM
I am having the same problem .. the printer thinks it is connected buy my Mac's and my PC can not see it .. Yosemite on all the Macs and Windows 8 on the PC... HELP this is driving the whole family crazy. My router even see's the printer just none of the computers can find it.
02-09-2015 12:46 PM
Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.