Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎01-07-2019
Accepted Solution

Cannot access scanner on Pixma TS9120

I recently purchased the TS9120 and connected it wirelessly to my iMac 27" Retina running MacOS Mojave. I can print without a problem to it, but neither the scanner nor the Mac see each other (for scanner functionality). After downloading the IJ Scan Utility Lite, I tried that but it couldn't find the scanner. I spent over an hour on the phone with Canon - they finally said I needed to reboot the router, computer, and printer. No dice - I still can't see the scanner. I get an error dialog box that says the Mac can't communicate with the scanner. All other functions work, sort of. The printer works, I can register with cloud apps, and the send to webmail looked like it worked but I never got an email of the scan. Any recommendations?

New Contributor
Posts: 4
Registered: ‎01-07-2019

Re: Cannot access scanner on Pixma TS9120

For anyone who stumbles across this post, the fix was to disable IPv6 on the printer.

Product Expert
Posts: 852
Registered: ‎11-19-2018

Re: Cannot access scanner on Pixma TS9120

Hi Dendyke!

 

Glad to hear your issue was resloved!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement