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New Contributor
Posts: 3
Registered: ‎03-04-2020

Cannot Scan anymore! The message says "Connect the Computer"

Hi there,
I have a Canon MF632c and am running Windows 97. I set up my printer on WIFI and it's worked fine before, but now when I try and scan, it's saying "Connect the Compute". But I can print from the computer just fine. Any help on getting this matter fixed would be greatly appreciated!

 

Thanks,

Mei

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Product Expert
Posts: 482
Registered: ‎11-13-2019

Re: Cannot Scan anymore! The message says "Connect the Computer"

Hi meizhusr.

 

The earliest version of Windows on which the imageCLASS MF632Cdw is supported is Windows 7.  We do not provide software or drivers for earlier versions of Windows.  If you are printing from Windows 97/98, then you are likely using either Windows-provided generic drivers, or third-party drivers found elsewhere.

 

Canon provides drivers for Windows 7 to current (10), and Mac OS 10.7 through current (Mac OS 10.15). MF632Cdw Drivers & Downloads

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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New Contributor
Posts: 1
Registered: ‎03-08-2020

Re: Cannot Scan anymore! The message says "Connect the Computer"

Hi,

 

I have been having this same issue repeatedly.  It will print fine and scan sometimes and other times it says the same, connect to the computer.  I was told since my printer and computer are not in the same room as my router, that it could be a connection issue since I am doing it wirelessly through my WI-Fi.  I did buy a USB A to C sync cable that goes from my printer to my computer and it helped a bit but not a lot so I was told to buy a WI-FI extender which I just did from Target bc they are on sale. I am going to see if this helps with the connection issue and can let you know after.

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New Contributor
Posts: 3
Registered: ‎03-04-2020

Re: Cannot Scan anymore! The message says "Connect the Computer"

Sorry my bad! I'm using Windows 7, not 97. Thanks to your response though!

 

I saw some other people mentioning about Scan Utility. I've searched and found MF Scan Utility program that came with the driver package. Now I'm able to use this program and have the document scanned from the printer. Even though the original issue is not resolved (click the scan button on the printer and have the document scanned), I'm okay with this work-around solution - as long as it keeps working.  But I would still like to have the original scanning function back to work! Hopefully, someone here can help me!

Highlighted
New Contributor
Posts: 3
Registered: ‎03-04-2020

Re: Cannot Scan anymore! The message says "Connect the Computer"

Thanks for sharing your experience! I'll be curious to know if the WI-FI extender would resolve your issue. I do have a WI-FI extender and that's one the things I checked whether my computer in one WIFI but my printer is connected to WIFI extender - even though I changed to put both of them in the same WIFI, it still didn't work out for me...
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