Canon Community

katshe77 · ‎05-10-2019

I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option.

I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).

On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option.

Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)?

(FYI the wireless scanning does work for my PC.)

Caemene · ‎05-11-2019

Hi katshe77,

To troubleshoot the scanning issues on your Mac, please perform the followingt troubleshooting steps:

Open the Mac program Image Capture.
In the upper left corner locate the catagories: Device & Shared.
One of the catagories should have a number other than 0 (zero) next to it, click on the number.
If it display's the MX450 the Computer does see the scanner wirelessly.
If it does not, the computer does not see the scanner wireless.
Close Image Capture.

If Image Capture listed the MX450 in the upper left corner, perform the following steps:

Open the Canon IJ Scan Utility.
Locate Product Name towards the top of the window on the right.
Make sure it says MX450 series Network, if it does not adjust the drop-down box.
Click on SETTINGS in the lower right corner.
Click on the TOOLS icon in the upper left corner.
Click on SELECT to the right of the Product Name.
The IJ NETWORK SCANNER SELECTOR EX window opens.
Confirm/Select the MX450 series printer is selected and ensure Do Not Use is not selected.
Click on SCAN-FROM-OPERATION-PANEL SETTINGS at the bottom of the window.
Confirm/Select the MX450 series printer is selected on the list.
Press OK to close the following windows:
- Scan-From-Operation-Panel
- Settings
Perform test scan.

If Image Capture does not list the MX450 in the upper left corner, perform the following steps:

There is an additional driver that can be downloaded from the Canon website that will assist with the communication between the scanner and the computer.

Click HERE to go to the Canon website for the MX452 Drivers & Downloads.
Below the Drivers & Downloads section and next to OPERATING SYSTEM, you should see your operating system detected.
If you are running macOS Mojave v10.14 adjust it to macOS High Sierra v10.13
A little further below and to the right, click on the SELECT button next to the file titled "ICA Driver Ver. 4.0.0a (Mac)"
Click on the red DOWNLOAD button.
If you are asked if you want to save the file, do so.
Close the web browser, and go to your Downloads folder.
Double click on the file name "misd-mac-ijscanner5-4_0_0-ea19_2.dmg."
In the window that opens, double-click on the icon that looks like an open box with a yellow package inside.
A welcome screen will appear.
Follow the on-screen instructions to install the software on your computer.
Restart the computer.
Perform a test scan.

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Stephen · ‎08-20-2020

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bauzini · ‎01-16-2021

Hi
I have a similar problem. I bought a new scanner last week (Pixma MG2550S) and connected to my Imac. It is working fine as a printer, so is obviously connected. It shows in my image capture window. I couldn't find Canon IJ Scan Utility, so was not able to go any further. I see I am not the only person having difficulties. What do I need to do next?

bartsf · ‎10-27-2021

One clarification: step 6 "click open SELECT" - Select only appears if change the name - but all I had to do was change from "MX922" to "MX922 network". and that solved it.

gulie · ‎09-07-2019

My MX450 printer suddenly wiull not let me scan. I am using Windows 10. The error code is 5,169,69. It says my printer is not connected, but every other function works.

Patrick · ‎09-10-2019

Hi guile,

The 5,169,69 error is caused when communication is blocked to your PIXMA MX450 by security software. Please temproarily disable your security software and attempt to scan. You may have to add the Canon pritner and software to that security software's exception list so that you can scan while that security software is active.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

dalymj · ‎06-15-2020

I chatted with a Canon person on line and was told the latest iOS did not support wireless scanning with my Pixma MX522. Use of Apple’s image capture app was suggested.instead.

DianeWF · ‎06-15-2020

Thanks. I'm not using the latest Mac OS. As I mentioned in the reply to the previous person who offered a solution, when I tried this utility this morning, it recognized the scanner and worked. Image Capture has many few choices then the utility and it also doesn't save the file to your computer unless you connect via a USB cable.

dalymj · ‎06-15-2020

I agree that Apple’ s image capture app is sub-optimal. I would have stayed with my older iOS had I known that I would lose wireless scanning by upgrading.

DianeWF · ‎06-15-2020

I've stayed with my older OS to ensure compatability with a number of other programs that I use. I don't think a lot of programs keep up with the OS changes.

jkuruppu · ‎06-17-2020

After days of struggling, and reinstalling Canon software, i finally came across this thread, which I think answers my quesiton (which was what i was suspecting all along).

I have a PIXMA MG5520 which has worked great for years. I only scan occasionally, and I believe that the scanning function must have become nonfunctional when I upgraded to Catalina (OS 10.15.5)

Very disappointing. But, thanks to the community for helping confirm my suspicions.

**********************************************************************************

Update (and success!!)

I came back to the Canon site to see whether a solution might have appeared. I poked around a bit in the Knowledgebase, and came across mention of installing the ICA Driver Ver.4.1.3a (Mac), which I found on the PIXMA MG5500/5520 software/driver page.

I downloaded, installed, and voila! I can now scan to my Mac. Hurray!!

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