Cannot Connect Scanner to Mac

[katshe77]

I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option. 

I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).

On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option. 

Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)? 

(FYI the wireless scanning does work for my PC.)

[ArthurJ]

Hi DianeWF,

There could be a few things that are causing this issue and It is recommended that you speak with one of our chat agents. To get to the chat feature, click HERE.  Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.

[DianeWF]

Thanks, Arthur.

This morning I tried the utility again, and this time it worked. I have no idea why as nothing changed in my configuration. But if the problem reoccurs, I will do as you suggested. Thanks for your help.

[krogers42]

The "click HERE" does not take me to a live agent, as noted below.   Nor do requesting Live Agent, Human Being, etc.   IS there another way to get to a live agent?

[Stephen]

Hello.

As stated above, you will find all of your available support options within your My Canon Account (including live phone support, if it is available for your product) at canon.us/account

If you're outside of the United States (this site is hosted and moderated by Canon USA, and all Canon employees are here in the United States, which means we do not support anyone outside of the United States), you will need to reach out to Canon in your country or region. You will find information to contact them at global.canon/en/support

[krogers42]

Thanks, yes, out of US, from Canada so will look for how to connect here.  I have by email but it is painfully slow and not very helpful getting one short video at a time that I've already done, despite describing in detail everything I've tried so far, and then waiting days for the next reply.   Sigh....    

Anyone from Canada know how to connect live here?

Thanks for your help!

[Stephen]

Support in Canada can be found at https://www.canon.ca/en/Contact-Support/Consumer

[krogers42]

PS - still asking if anyone from Canada knows how to access live help/chat as this is all I can find via the suggested link, email support only.

[jcoop269]

Hope y'all know there's an iOS Canon app that allows scanning and saving as PDF right to your files on the phone. I'm having the same issue with Catalina 10.15 and the previous version...IJ Scan no longer works nor does the scanner app attached to Mac OS.

[krogers42]

Thanks, we use Adobe Scan and it works great.  But we do sometimes miss being able to run multi-page documents through our printer/scanner though.

[la_renaud]

I had the exact same problem as katshe77 but for a Pixma TS6320. Image Capture does not list the TS6300 series in the upper left corner and while navigating on the support page for a similar 'ICA Driver Ver. 4.0.0a (Mac)', I just discovered there is no driver (nothing... ) to download for this printer model. 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

I already tried to communicate by email and phone with the custumer service and this has been useless - I was able to figure out how to print wirelessly by myself, but scanner would still not communicate with my mac. I don't understand that in 2020, Canon is unable to provide good (and helpful) information for mac users and that we always encounter the same recurring problems when it comes to Canon printers/scanners. 

Do you have a solution for this model as well ? Thank you, it is just being a bit exhausting to spend so much time on support pages without any clear results.