05-10-2019 11:28 AM - edited 05-10-2019 11:29 AM
I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option.
I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).
On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option.
Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)?
(FYI the wireless scanning does work for my PC.)
Solved! Go to Solution.
05-11-2019 04:57 AM
Hi katshe77,
To troubleshoot the scanning issues on your Mac, please perform the followingt troubleshooting steps:
If Image Capture listed the MX450 in the upper left corner, perform the following steps:
If Image Capture does not list the MX450 in the upper left corner, perform the following steps:
There is an additional driver that can be downloaded from the Canon website that will assist with the communication between the scanner and the computer.
08-20-2020 11:17 AM
@la_renaud
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01-16-2021 02:35 PM
10-27-2021 12:55 PM
09-07-2019 06:59 PM
My MX450 printer suddenly wiull not let me scan. I am using Windows 10. The error code is 5,169,69. It says my printer is not connected, but every other function works.
09-10-2019 01:18 PM
Hi guile,
The 5,169,69 error is caused when communication is blocked to your PIXMA MX450 by security software. Please temproarily disable your security software and attempt to scan. You may have to add the Canon pritner and software to that security software's exception list so that you can scan while that security software is active.
06-15-2020 03:36 PM
06-15-2020 03:48 PM
Thanks. I'm not using the latest Mac OS. As I mentioned in the reply to the previous person who offered a solution, when I tried this utility this morning, it recognized the scanner and worked. Image Capture has many few choices then the utility and it also doesn't save the file to your computer unless you connect via a USB cable.
06-15-2020 03:58 PM
06-15-2020 04:00 PM
I've stayed with my older OS to ensure compatability with a number of other programs that I use. I don't think a lot of programs keep up with the OS changes.
06-17-2020 10:34 AM - edited 07-01-2020 04:02 PM
After days of struggling, and reinstalling Canon software, i finally came across this thread, which I think answers my quesiton (which was what i was suspecting all along).
I have a PIXMA MG5520 which has worked great for years. I only scan occasionally, and I believe that the scanning function must have become nonfunctional when I upgraded to Catalina (OS 10.15.5)
Very disappointing. But, thanks to the community for helping confirm my suspicions.
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Update (and success!!)
I came back to the Canon site to see whether a solution might have appeared. I poked around a bit in the Knowledgebase, and came across mention of installing the ICA Driver Ver.4.1.3a (Mac), which I found on the PIXMA MG5500/5520 software/driver page.
I downloaded, installed, and voila! I can now scan to my Mac. Hurray!!
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