05-10-2019 11:28 AM - edited 05-10-2019 11:29 AM
I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option.
I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).
On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option.
Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)?
(FYI the wireless scanning does work for my PC.)
Solved! Go to Solution.
05-11-2019 04:57 AM
To troubleshoot the scanning issues on your Mac, please perform the followingt troubleshooting steps:
If Image Capture listed the MX450 in the upper left corner, perform the following steps:
If Image Capture does not list the MX450 in the upper left corner, perform the following steps:
There is an additional driver that can be downloaded from the Canon website that will assist with the communication between the scanner and the computer.