05-10-2019 11:28 AM - edited 05-10-2019 11:29 AM
I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option.
I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).
On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option.
Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)?
(FYI the wireless scanning does work for my PC.)
Solved! Go to Solution.
05-11-2019 04:57 AM
To troubleshoot the scanning issues on your Mac, please perform the followingt troubleshooting steps:
If Image Capture listed the MX450 in the upper left corner, perform the following steps:
If Image Capture does not list the MX450 in the upper left corner, perform the following steps:
There is an additional driver that can be downloaded from the Canon website that will assist with the communication between the scanner and the computer.
09-10-2019 01:18 PM
The 5,169,69 error is caused when communication is blocked to your PIXMA MX450 by security software. Please temproarily disable your security software and attempt to scan. You may have to add the Canon pritner and software to that security software's exception list so that you can scan while that security software is active.