08-29-2015 08:43 PM
I have had the Pixma MG5320 for a couple of years. All the computers are connected to it through wifi. There hadn't been any problems until yesterday. The printer is shown offline in all computers all of a sudden and nothing can be sent to the printer. I have tried to turn the printer off and on several times. The printer itself seems fine. I did the same to the computers. The printer doesn't even show up under Networking. I am using Windows 7 and Windows 10.
Anyone know what the problem is and how to fix it? Is it the problem with the wifi component inside the printer and is it replaceable? I still have many unused ink cartridges. Just don't feel like to replace this printer yet.
Solved! Go to Solution.
08-31-2015 03:54 PM
If no changes were made to the network and the offline error persists, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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09-04-2015 10:04 PM
Thanks for the reminder. I did change the security setting of my wireless router. I reconnected the printer to the router and now everything is fine.