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New Contributor
Posts: 1
Registered: ‎01-31-2017

Re: Cannon MX920 always goes offline and won't print.

pixma 920 series windows 10  printer seems to be offline all the time 

Moderator
Posts: 1,641
Registered: ‎07-08-2013

Re: Cannon MX920 always goes offline and won't print.

Hi, HeidiV!

 

You can reset your PIXMA MX922's LAN settings within its "Setup" menu. Click HERE for step-by-step instructions from our Knowledgebase.

 

We hope this helps!

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Cannon MX920 always goes offline and won't print.

Hi bill3,

 

Disabling the Wireless LAN DRX and IPv6 settings on the printer may resolve the issue being experienced. To do this, please follow these steps:

 

Disabling the Wireless LAN DRX setting

 

1. Press the MENU button. If your printer does not have a MENU button, please proceed to step 2.

 

2. Select SETUP, then press the OK button.

 

3. Select DEVICE SETTINGS, then press the OK button.

 

4. Use the arrow buttons to select LAN SETTINGS, then press the OK button.

 

5. Use the arrow buttons to select OTHER SETTINGS, then press the OK button

 

6. Use the arrow buttons to select WIRELESS LAN DRX SETTING, then press the OK button.

 

7. Use the arrow buttons to select DISABLE, then press the OK This will return you to Other Settings menu.

 

Disabling the IPv6 Setting

 

1. Press the MENU button. If your printer does not have a MENU button, please proceed to step 2.

 

2. Select SETUP, then press the OK button.

 

3. Select DEVICE SETTINGS, then press the OK button.

 

4. Use the arrow buttons to select LAN SETTINGS, then press the OK button.

 

5. Use the arrow buttons to select OTHER SETTINGS, then press the OK button.

 

6. Use the arrow buttons to select TCP/IP SETTINGS, then press the OK button.

 

7. Use the arrow buttons to select IPv6, then press the OK button.

 

8. Use the arrow buttons to select YES at confirmation screen [LAN communication may be disabled depending on your environment. Set this setting?] then press the OK button.

 

9. Use the arrow buttons to select ENABLE/DISABLE IPv6, then press the OK button.

 

10. Use the arrow buttons to select DISABLE, then press the OK button. This will return you to IPv6 settings menu where you can press MENU to exit to the main menu.

 

Once the settings are disabled, please turn off your computer, unplug your printer and router for at least 2 minutes, then plug them back in and turn your computer and printer back on, then attempt to print again.  

 

Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative at one of the methods provided here for further assistance. A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎02-25-2017

Re: Cannon MX920 always goes offline and won't print.

how do you find IP addresses? 

New Contributor
Posts: 3
Registered: ‎02-25-2017

Re: Cannon MX920 always goes offline and won't print.

My PIXMA TX9020 does not have a "reset settings" option

New Contributor
Posts: 3
Registered: ‎02-25-2017

Re: Cannon MX920 always goes offline and won't print.

My new PIXMATX9020 does not have these options

Occasional Contributor
Posts: 5
Registered: ‎05-01-2017

My MF220 keeps going offline when I don't use it for a while.

I have to reboot it every time. How can I make sure it keeps online?

New Contributor
Posts: 2
Registered: ‎01-18-2018

Re: Cannon MX920 always goes offline and won't print.

I am on Windows 10 and working wireless

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