Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎07-05-2014

Re: Cannon MX920 always goes offline and won't print.

My 922 has two listing in the printer Q, it lists "920 series printer" and "920 series printer WS".

If I change the printer used from "920 series printer " to "920 series printer WS"(on the drop down list-I use windows 8) when I go to print, it prints with no problem. If I go back to "920 series printer" it shows printer errors.

Mr Burk

New Contributor
Posts: 2
Registered: ‎07-10-2014

Re: Cannon MX920 always goes offline and won't print.

Tried ALL above, to no avail... playing with router, network settings, reinstalling canon software.

 

After reinstall, worked for 4 days, then went offline, again.

 

Today, found old thread for MX430 - suggestion of changing port to CNGJNP WORKED!  It's at the bottom of the port list. The install automatically selected 'WS' as the port - WHY? Here's the link: http://forums.usa.canon.com/t5/Printer-Multifunction-Support/My-MX430-keeps-going-offline-and-won-t-...

 

May be more challenging for Win8 (I have Vista and Win7 on mixed wired/wireless network. My MX922 is wired

 

Bob

 

New Contributor
Posts: 1
Registered: ‎11-19-2014

Re: Cannon MX920 always goes offline and won't print.

Why is there no solution to this issue posted here?  

 

I'm using windows 8.1 as well and it continues to go offline!  

 

IRRITATING!!!!

 

 

New Contributor
Posts: 1
Registered: ‎12-04-2014

Re: Cannon MX920 always goes offline and won't print.

I have this problem every time I print whether it is from my Macbook (OS X Yosemite or Mavericks), iPhone and iPad (iOS 7 or 8). This has obviously been a problem for over a year and Cannon has done nothing to resolve it?? Last Canon I purchase.
New Contributor
Posts: 1
Registered: ‎12-23-2015

Re: Cannon MX920 always goes offline and won't print.

what was the answer

 

New Contributor
Posts: 4
Registered: ‎12-20-2015

Re: Cannon MX920 always goes offline and won't print.

HERE is the fix!!!!  Go to settings then LAN settings then other settings then " wireless LAN drx" and disable it.

 

Your printer will no longer disconnect! 

This is a power saving feature that is malfunctioning.

 

Merry Christmas

New Contributor
Posts: 2
Registered: ‎12-26-2015

Re: Cannon MX920 always goes offline and won't print.

 
New Contributor
Posts: 2
Registered: ‎07-16-2016

Re: Cannon MX920 always goes offline and won't print.

I tried that one and STILL it goes offline in 1 to 3 days.

New Contributor
Posts: 1
Registered: ‎10-13-2016

Re: Cannon MX920 always goes offline and won't print.

Try and look at the IP address the printer asigns itself and if that is not in the range that your router (access point) is set for it won't connect. I have an MX920 and had the same issues for a long time. I was ready to scrap the printer. On reflection it seems the self assigned IP address drifted over the years of powering up and down that it was out of range of the various routers i have owned. Try doing the big factory reset through the menu/setup/device settings/ reset. This should bring it back to settings close to when you unpacked it and it worked and you thought you loved this new printer, it was so easy to connect. Also check your IP address start and end range found in the DHCP Server. To do this you'll need the IP numbers of your router which are usually printed on the router with model and serial numbers. Type this in the address bar of your internet browers and login in. Admin login username and password is also usually written on the router base.

Hope this helps

 

Nick

New Contributor
Posts: 1
Registered: ‎01-26-2017

Re: Cannon MX920 always goes offline and won't print.

How do you get to the "Lan" setting??

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement