Can't keep wireless PIXMA MG6300 printer connected to my computer.

[JCED]

My computer (windows7) can't locate the wireless printer.  I can't download a new driver to see if that helps because it can't find the printer. Out of desperation, I tried wired. There were so many options and keys etc, that I didn't have a clue what they wanted or where to find it.  With earlier printers I just connected them and they worked. I've already paid someone to fix it once, but that's ridiculous.  I am frustrated beyond words.  Will appreciate any help. JCED

[Ramona]

Hi JCED,

You can try temporarily disabling any antivirus or firewall software that is on your computer and then attempt to reinstall the printer to see iof this will allow the printer to be recognized.  Sometimes these programs can block the printer from being detected during installation.  When performing the installation, we also recommend using the latest drivers from the Canon USA website.  Please click here to go to the Drivers and Software page for the PIXMA MG6320.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2. Next, please click on the red arrow next to the "RECOMMENDED FOR YOU" section and click the MINI MASTER SETUP file. When you do, a red DOWNLOAD button will appear. Please click on the checkbox below the DOWNLOAD button, then click the red DOWNLOAD button to begin the download. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the MINI MASTER SETUP file, please double-click on the file to install the printer wirelessly.

Hope this helps!

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