05-23-2019 05:21 PM
Canon Pixma MG3620 was setup for wireless printing and was printing with no problem until it stopped about a month ago. It can't be found on the network.
05-27-2019 04:11 AM
With the information provided, I would recommend resetting the printer's network card followed by connecting the printer back to the network. The following steps will assist you:
Resetting the Network Card
Please be cautious when performing this step, each flash represents different functions.
Now that the printer has been reset we are ready to set up the printer to the computer. It is unclear if you prefer to have the printer setup wirelessly or USB; however, information for both connection methods are provided below.
There are several methods for connecting the printer to your network. Two methods that may be successful with the setup are WPS and Cableless Setup. The WPS method is performed by pressing a button on the router and a series of buttons on the printer. The Cableless Setup method can be done by pressing a series of buttons on the printer and running the installation on your computer. The Cableless Setup method can also be performed using a mobile device (e.g. Android or Apple smartphone or tablet). Below you will find information for these setup methods.
Wireless Setup Methods
WPS Setup Method
The WPS setup method is one of the easier setup methods. This setup method takes place directly between the printer and the router. However, this setup method is dependent on if the router has a WPS button. Please check your router for a WPS button. This button may be located at the top, front, or back of your router. Its icon may look like one of the examples below. There will be a RESET button on the back of the router, please be sure not to press the reset button.
After locating the WPS button, the following steps will guide you through the WPS Setup Method:
In the event of the amber ALARM lamp begins to flash the connection was not successful. You may try this method again or try one of the Cableless Setup Methods below.
Cableless Setup Method
The Cableless Setup Method can be performed using your computer or an Android or Apple-supported mobile device. To complete this setup method your network name and password needed. Performing this setup method is easier and faster when using an Android- or Apple-supported mobile device; however, after the connection is successful the drivers will need to be downloaded and installed on your computer. Whereas, using your computer the process will be completed during the drivers and software installation.
The following steps will guide you through putting the printer into Cableless Setup Mode:
To complete Cableless Setup using an Android- or Apple-supported mobile device, perform the following steps:
From the Google Play Store or Apple App Store, download the Canon PRINT Inkjet/SELPHY app. This app is free of charge.