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New Contributor
Posts: 2
Registered: ‎03-02-2018

After replacing my MX870 with another (replacement) MX870 printer, cannot set up wireless printing

After years of reliable service, my MX870 died, and I recently purchased a used replacement MX870, which seems to be in good condition.  However, I'm unable to get my normal wireless printing setup working. 

 

Steps I've taken with the replacement MX870:

1. Performed "Easy Setup", selected my access point name, entered the WEP password, and it reports that it is connected and active.  Pressed the Copy button to return to regular stand-by status for the WiFi.

2. Powered off and back on both the router and the printer.

3. Printed out the Network Configuration Page, which confirms that the MX870 Wireless LAN is "Enable" and Link Status is "Active".  Authentication is WPA2-PSK, which should be fine. IP Address is 192.168.0.21.  Subnet Mask is 255.255.255.0, which should be fine.  tCp/IP Version is IPv4.  I tried disabling IPv6 on the printer, but this had no effect.

 

 

Steps I've taken with my Windows 10 x64 laptop:

1. Removed the old MX870 device from printers

2. Downloaded the latest driver and MP software from Canon -- mp68-win-mx870-1_06-ea24.exe and mpnx_3_1-win-3_15-ea23_2.exe

3. Ran the driver (as Administrator), but in the Check Printer Settings window, get The printer could not be detected on the network.

4. If I attempt to ping the printer address (192.168.0.21) from my laptop, it fails as unreachable.  If I ping the router address from my laptop, all packets are received and that connection is fine.

 

Any specific ways to solve this issue with "The printer could not be detected on the network" would be appreciated.  Thanks!

Esteemed Contributor
Posts: 3,373
Registered: ‎11-19-2017

Re: After replacing my MX870 with another (replacement) MX870 printer, cannot set up wireless printi

[ Edited ]

Greetings,

 

I see the following discrepancy but I believe its the terminology you are using and not an actual problem.

 

WEP is a security protocol, like WPA2-PSK, but they are not interchangeable or compatible.  Since WEP is less secure than WPA2, I would confirm this is the standard you are using on both your router and printer.

 

You believe the printer is connect to Wi-Fi and the same network your computer is on, but you cannot ping the printer.

 

Log into your router and confirm its connected.

 

What IP does the router show its assigned to the printer?

Does this match what the printer shows? 192.168.0.21

What IP does your computer have? 

 

Use a command prompt

 

Start menu, type CMD, press enter

 

Type ipconfig /all at the prompt > and press enter

 

 

C:\Users\admin>ipconfig /all

 

Output (i'm using ethernet and IPv6)

 

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-V
Physical Address. . . . . . . . . : FC-XXX-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:XXXXe82(Preferred)
Temporary IPv6 Address. . . . . . : 2601XXXe2(Preferred)
Link-local IPv6 Address . . . . . : fe8XXXX2%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, January 13, 2021 5:54:58 PM
Lease Expires . . . . . . . . . . : Sunday, January 17, 2021 5:57:27 AM
Default Gateway . . . . . . . . . : fe8XXX13
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 66XXX260
DHCPv6 Client DUID. . . . . . . . : 00-0XXX60
DNS Servers . . . . . . . . . . . : 260XXX62
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

 

 

My computer has an IP of 192.168.1.100

My printers IP is 192.168.1.99 (I know this because I have its address reserved on my router)

 

C:\Users\admin>ping 192.168.1.99

Pinging 192.168.1.99 with 32 bytes of data:
Reply from 192.168.1.99: bytes=32 time=2ms TTL=255
Reply from 192.168.1.99: bytes=32 time=2ms TTL=255
Reply from 192.168.1.99: bytes=32 time=3ms TTL=255
Reply from 192.168.1.99: bytes=32 time=2ms TTL=255

Ping statistics for 192.168.1.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms

 

If the computer and printer are on the same lan segment, and are using the same subnet mask and gateway, you should be able to ping successfully.

 

If you cannot the windows firewall or a 3rd party anti-virus might be keeping the two from communicating.  It is also worth noting that the printer is only capable of connecting to a 2.4Ghz broadcast.  If your router is dual or tri-band and is using SRAMT connect or similar (one SSID name for all broadcasts) this might also cause a connection issue.  You can disable temporarily (if applicable).

 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 2
Registered: ‎03-02-2018

Re: After replacing my MX870 with another (replacement) MX870 printer, cannot set up wireless printi

Thanks,Shadowsports!

 

Making progress, but not there yet...

 

I did notice from the MX870 Network Configuration Page that the Default Gateway (i.e., router) address was "192.168.0.1", which was incorrect.  So I changed it using the setup menu so that it's now correct: 192.168.1.1, and then I re-did the "Easy Setup", which reported that it is connected and active.  However, making that change did not allow me to then successfully install the driver.  Here's the Network Configuration Page settings for the Wireless LAN section:

 

[Wireless LAN]         : Enable

  Link Status          : Active

  MAC Address          : 00:XXXX:98

  SSID                 : Bach2.4G

  Connection Mode      : Infrastructure

  Channel              : 11

  Encryption           : AES

  WEP Key Length       : Inactive

  Authentication       : WPA2-PSK

  Signal Strength      : 100[%]

  TCP/IP Version       : IPv4

  IP Address           : 192.168.0.21

  Default Gateway      : 192.168.1.1

  Subnet Mask          : 255.255.255.0

  Subnet Prefix Length :

  IPsec                :

  Security Protocol    :

 

 

> Since WEP is less secure than WPA2, I would confirm this is the standard you are using on both your router and printer.

 

WPA2 is the standard being used on both router and printer.

 

> You believe the printer is connect to Wi-Fi and the same network your computer is on, but you cannot ping the printer.

> Log into your router and confirm its connected.

 

Logged into my router successfully. 

 

> What IP does the router show its assigned to the printer? Does this match what the printer shows? 192.168.0.21

I don't see the printer listed as any of the devices on my router's primary network.  What would be the normal way that the MX870 gets added to the router? Via"Easy Setup" routine, or something else?  On a hunch, I attempted to add 192.168.0.21 as a Static IP to the Fios router, but this failed with ""the ipv4 address is illegal for any of the connections subnets."

 

 

> Type ipconfig /all at the prompt > and press enter

>ipconfig

Windows IP Configuration


Ethernet adapter Ethernet 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Unknown adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet 3:

Connection-specific DNS Suffix . : fios-router.home
Link-local IPv6 Address . . . . . : fe80::XXXX%12
IPv4 Address. . . . . . . . . . . : 192.168.1.183
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : fios-router.home
Link-local IPv6 Address . . . . . : fe80::XXXX%3
IPv4 Address. . . . . . . . . . . : 192.168.1.182
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

> It is also worth noting that the printer is only capable of connecting to a 2.4Ghz broadcast.  If your router is dual or tri-band and is using SRAMT connect or similar (one SSID name for all broadcasts) this might also cause a connection issue. 

 

Yes. My FIOS router is dual-band, but is using separate SSID names for each broadcast, and I'm using the 2.4GHz broadcast when attempting connections.

 

Any further suggestions gratefully received.  Thanks!

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