12-02-2017 11:21 AM - last edited on 12-02-2017 11:24 AM by Danny
Yay! Bob you came up with the solution. Thank you! It is interesting to see that the card reader, a Lexar, transmits the images as they really are. The Canon USB cable was displaying the pictures with black vertical borders, as if the aspect ratio had been changed. I don't understandf the problem, but you got it fixed.
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12-03-2017 06:16 PM
01-19-2018 04:11 AM
01-19-2018 11:09 AM
01-19-2018 11:36 AM
Frustrating as you know what. I have successfully downloaded my pictures by using the basic USB Scandisk card plug. No cable, and the downloads work.
02-10-2018 09:28 PM
The EOS utility with the camera cable works, but not with the card reader. How to configure this??
I am using EOS EOS utility 2.14.31 on Mac Os High Sierra 10.13.2
02-20-2018 11:14 AM
Hi Tim -
I did as you suggested, and checked that it is indeed version 2.14.31, but it still doesn't work. It looks as if it's working, lets you set up all the folders and subfolders but when you go to actually download, it only downloads one picture then crashes.
03-14-2018 07:55 PM
I just bought a new rebel t6i. I have a newer iMac at home with High Sierra. I assumed they would be compatable. If not through wifi then at least if cabled together. No such luck. I downloaded the latest utility software as well. The computer does not evern recognise there is a camera plugged in. The software indicates nothing is connected.
It used to be so easy with my former sony camera. just plug it in and iphotos or photos recognized it immediately. Has anyone solved this yet? Does Canon even care about this?