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New Contributor
Posts: 2
Registered: ‎10-03-2014
Accepted Solution

having trouble loading the software on my pc (win7)

a just got an sx50 camera and am having trouble installing the software 

when I start the install - it promts for silverlight  which installs - the installer keeps going and then draws a large X saying unknown error

is  there any way to get a more detailed error message? Is there any way to get somekind of log?

 

I did validate the silverlight install by going to ms silverlight sight-  which told me I was behind the times updated to the current version (made no difference in the install)

 

 

done one at at time

   imagebrowerex fails to install  as does camerawindow,  the manual and the photo sitch program do install 

 

thanks in advance for any suggestions

 

 

Respected Contributor
Posts: 1,005
Registered: ‎10-23-2012

Re: having trouble loading the software on my pc (win7)

[ Edited ]

Hi normanR!

 

Thanks for posting.

 

Uninstall both ImageBrowser EX and Silverlight.  Then, download the latest version of Silverlight straight from the Microsoft website and install it, followed by ImageBrowser EX.

 

Do you experience this when using a different user account or computer?

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New Contributor
Posts: 2
Registered: ‎10-03-2014

Re: having trouble loading the software on my pc (win7)

i gave canon a call and they had a seggestion that saved the day

the problem was not solved by reinstalling sliverlight, they suggested it was something to do with my user profile 

 

 

the solution 

   delete silverlight and imagebroserex

   create a new user 

   log in as the new user 

   install imagebrowser (this installed silverlight)

   log out of the new user and back in as me

   delete the new user

 

 

   - something in my user profile was preventing the install

 

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