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Occasional Contributor
Posts: 5
Registered: ‎09-23-2020

eos utility

I downloaded eos utility and when I connect the camera eos80D and start to download images the colours are all bad and I get a message saying graphics card not available can anyone help first time on here

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Honored Contributor
Posts: 7,016
Registered: ‎11-13-2012

Re: eos utility

Welcome to the forum. 

which computer and operating system?

 

EOSU doesn't have any special requirements for a GPU. Does any other operation show a graphics card error?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 5
Registered: ‎09-23-2020

Re: eos utility

Hi
Using windows10 no only eos utility the photos are all off in utility but fine in photoshop
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Honored Contributor
Posts: 7,016
Registered: ‎11-13-2012

Re: eos utility

I would try deleting and reinstalling. Re-download the latest installer from the Canon support site. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 5
Registered: ‎09-23-2020

Re: eos utility

This is what I getUntitled-1.jpgT

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Honored Contributor
Posts: 7,016
Registered: ‎11-13-2012

Re: eos utility

[ Edited ]

OK. You are getting the message when Digital Photo Professional is opening. DPP does have certain requirements for execution.

 

DPP#1.jpg

 

What computer are you using?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 5
Registered: ‎09-23-2020

Re: eos utility

Dell xps is windows10
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Occasional Contributor
Posts: 5
Registered: ‎09-23-2020

Re: eos utility

I'm using a Dell xps 8700 os Windows10

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Honored Contributor
Posts: 7,016
Registered: ‎11-13-2012

Re: eos utility

If you meet the memory and processor requirements I suggest yoiu give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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