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New Contributor
Posts: 2
Registered: ‎06-09-2020
Accepted Solution

eos utility not working on catalina os

Hi there

I just downloaded the latest version of eos utility for my mac o/s but when I try pairing camera and computer the following messages comes up "AlertTitle  FireWallAlertMsg"

Am totally lost on this and have searched for answers to no avail.

Your feedback MOST appreciated!

Thanks!

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Esteemed Contributor
Posts: 2,455
Registered: ‎11-19-2017

Re: eos utility not working on catalina os

Greetings,

It sounds like GateKeeper or the Firewall is blocking the EOS Utility from running.

 

Try allowing the application and see if this resolves the message.  

 

If you are running 3rd party AV, You may need to create an exception (if applicable).

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
Highlighted
New Contributor
Posts: 2
Registered: ‎06-09-2020

Re: eos utility not working on catalina os

Thanks! I unlocked the firewall once to allow and it works fine now.
Highlighted
Esteemed Contributor
Posts: 2,455
Registered: ‎11-19-2017

Re: eos utility not working on catalina os

Perfect! Thanks for your feedback.
~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
Highlighted
New Contributor
Posts: 1
Registered: ‎10-05-2020

Re: eos utility not working on catalina os

Hello, I am running into a similar issue but the firewall was removed. I'm still getting the EOS Utility screen on Zoom, Hangouts, etc. and not seeing my video feed. 

 

  • Downloaded the drivers and EOS Webcam Utility Software
  • Restarted the computer multiple times
  • Tried OBS
  • Tested CamTwitch
  • Downloaded CameraLive and it didn't work either
  • Used Activity to force quit the EOS Utility 

My goal is to simply use my Canon EOS Rebel T6i as a Webcam and the cable I am using is the USB to micro USB cable, not the HDMI one. I also have MacOS Catalina. 

 

Can anyone help guide me through this? 

 

Thank you!

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