12-06-2017 09:18 AM
Any idea when Eos Utility will support High Sierra? It is not listed as supported on the Canon website, and I can confirm that it does not work with my 5d Mark IV. High Sierra is already a few months old so I'm hoping it's soon? I emailed Canon directly about this and have yet to hear back. Perhaps someone on here has more insight?
12-06-2017 12:32 PM
I use it with High Sierra and it’s working fine (this is the version that you download for Sierra but works with High Sierra).
I. Haven’t noticed any compatibility issues.
12-06-2017 12:41 PM
For me, the software crashes immediately when trying to capture tethered to the 5dMKIV (
It was working fine for me before upgrading to High Sierra, and it still works fine on my backup computer (which has not been upgraded).
Glad to hear that you have it working, hopefully Canon will have it working for *everyone* shortly.
Which loops me back to my original question: Anyone have an idea of when an updated version will be released?
12-06-2017 01:33 PM - edited 12-06-2017 01:34 PM
I think the problem is elsewhere.... I also have High Sierra (10.13.1) and am running EOS Utility 3 (3.7.0) with a 5D IV (firmware 1.0.4) and even when I tell it I want to shoot tethered (controlled by EOS Utility) it works fine.
Which version of EOS Utility are you running?
12-06-2017 01:54 PM
Our friendly US-based team will be happy to do some one-on-one troubleshooting with you to get to the bottom of this! They're at 1-800-828-4040 or 1-800-OK-CANON (800-652-2666) weekdays from 8am to Midnight (ET) and Saturdays from 10am to 8pm (ET).