01-02-2016 12:48 AM
I can't get past basic download steps (below) installing an updated version of DPP... ver. 4.3.31 ?
Clicking/dbl-clicking that DPP4.3.31 drive does extract files... but to where I don't know because when I check the finder, there are no new files added anywhere and nothing opens.
I've tried the download three times now... is this something stupidly obvious?
Thanks for any help.
Solved! Go to Solution.
01-05-2016 10:57 PM
I created a new user account on my iMac and was able to get the install done. Thank you for your help!
01-02-2016 06:57 AM
In Finder:
Applications -> Canon Utilities -> Digital Photo Professional 4
Should be there.
01-02-2016 01:23 PM
Thanks John but it's still 4.3.0.0 there...
01-02-2016 02:07 PM
I never had this happen, so I am just throwing suggestions.
DO you perhaps have two user accounts?
01-02-2016 03:08 PM - edited 01-02-2016 03:08 PM
I appreciate any help you're throwing out, John! No other user accounts set up on my iMac... this is just so strange.
01-02-2016 03:24 PM
You could try this to remove all traces of DPP.
1. delete DPP 4 by dragging folder to trash
2. delete these files:
Users (you) Library/Preferences/com.canon.Digital Photo Professional.plist
Users (you) Library/Preferences/com.canon.Digital Photo Professional Batch.plist
Then try to reinstall again.
01-05-2016 10:57 PM
I created a new user account on my iMac and was able to get the install done. Thank you for your help!
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