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Occasional Contributor
Posts: 7
Registered: ‎01-03-2020

This Forum

So far not so impressed, but maybe I'm posting incorrectly.  I'm on hold with Canon 30-45 minutes.  If this is the "new normal" for customer service, I will go to another photo editing software.  Picasa is no longer supported and starting to mess up.  Am I talking to no one?

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Esteemed Contributor
Posts: 3,796
Registered: ‎02-17-2016

Re: This Forum

Since DPP was free, I guess you won't lose much.

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Posts: 9,236
Registered: ‎08-13-2015

Re: This Forum


@CrabbyOne wrote:

So far not so impressed, but maybe I'm posting incorrectly.  I'm on hold with Canon 30-45 minutes.  If this is the "new normal" for customer service, I will go to another photo editing software.  Picasa is no longer supported and starting to mess up.  Am I talking to no one?


Right after the Christmas holidays is always a VERY busy time to get service.  Busiest time of the year,  Still, Canon Support is the best in the industry, I am told.

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"Doctor told me to get out and walk, so I bought a Canon."
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Honored Contributor
Posts: 6,410
Registered: ‎11-13-2012

Re: This Forum

This is a user supported forum, not an official Canon support site. But we have many very knowledgeable and willing to help participants.

 

Perhaps post the problem you are having with DPP and see if anyone on this forum can assist you.

 

Be specific, provide the OS you are using and maybe a screenshot if that would be meaningful.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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Valued Contributor
Posts: 427
Registered: ‎01-31-2017

Re: This Forum


@CrabbyOne wrote:

So far not so impressed, but maybe I'm posting incorrectly.  I'm on hold with Canon 30-45 minutes.  If this is the "new normal" for customer service, I will go to another photo editing software.  Picasa is no longer supported and starting to mess up.  Am I talking to no one?


No, you seem to be posting correctly, but you haven't described what your issue is, thus you shouldn't expect any help. As another poster noted, this isn't a Canon customer service site. We are end users, like you, but there are quite a few very knowledgable people here. None of them are mind readers, though. Best of luck getting your problem resolved, whatever it may be. 

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Respected Contributor
Posts: 1,707
Registered: ‎11-19-2017

Re: This Forum

DPP 4.11 Manual

 

A Good Read

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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Occasional Contributor
Posts: 7
Registered: ‎01-03-2020

Re: This Forum - Canon's photo editing software, anyone using it?

Oh, you are correct.  I decided it is time for me to leave Picasa as it has been getting more and more unreliable and it is not longer supported.  I wanted to know if anyone else was using Canon's "My Image Garden" which apparently is part of the "Canon Digital Professional Editing" program.  Thank you, CrabbyOne

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Honored Contributor
Posts: 6,410
Registered: ‎11-13-2012

Re: This Forum - Canon's photo editing software, anyone using it?

My Image Garden is separate from DPP. You can use DPP w/o MIG and vice/versa.

 

From Canon site: " My Image Garden is a handy software application that allows you to simply organise and print your photos. Use your photos to create attractive collages, greeting cards and other items."

 

Also from Canon site "Digital Photo Professional 4 is a genuine, Canon-made application for browsing, selecting, and developing RAW images. It is equipped with various image adjustment functions in the Picture Style format and allows the user to make speedy image adjustments with freedom."

 

DPP can also be used to edit JPEG images.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 7
Registered: ‎01-03-2020

Re: This Forum - Canon's photo editing software, anyone using it?

Thank you, THANK you, thank YOU and THANK YOU!  Marie aka CrabbyOne

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